Thank you for being a valued member of the iTunes family. I hope you find this information helpful. I'm sorry for any inconvenience, but it is not possible to issue a refund to your credit card and deduct that amount from your store credit instead. Since your iTunes Gift Card was not redeemed before you made the purchase, your credit card was charged. If there is insufficient store credit, that credit is used and the rest of the purchase amount is charged to your credit card. If there is no store credit, the purchase is charged to the credit card associated with the account. When you make a purchase on the iTunes Store, the purchase amount is automatically deducted from any store credit you may have. I understand that the purchase was charged to your credit card, and that you would prefer to pay with your iTunes Gift Card instead of the credit card. Thank you for your recent purchase of iTunes Gift Card. Rest assured, I will do my best to resolve this issue for you as soon as possible. I know that your purchases are valuable to you, and I can certainly imagine how this may be a little upsetting.
I understand that you have purchased iTunes Gift Card and if you tried to purchase, you're being charged on your Credit Card and not on iTunes Gift Card. I sincerely apologize for the delay in assisting you. and I will be more than happy to assist you today.ĭue to high volume we were unable to process your request within the committed time frame. Thank you for contacting iTunes Store Customer Support. The box for the 'Talk Now' option will list the current wait time. Apple Support will call you as soon as possible, typically within 5 minutes. Click Talk to Apple Support Now and enter your name, email address, and phone number. When I attempt to make an iTunes purchase, my only option seems to be paying by credit card.īTW, another person is also experiencing this same issues, as referenced here:Īnd the Apple support reply (notice, as usual, the support person fails to understand the question and doesn't offer the correct answer (which you can find in the above link): Use the 'Talk Now' option and wait for a call from Apple Support. I have a redeemed $50.00 credit on iTunes (as shown under the menu bar, to the left of my account name) but I cannot seem to use it. Fortunately, as with this time, I solved the problem myself. This is the third time I contacted Apple support in two years and, again. I just received a reply from tech 'support'.
0 kommentar(er)
